Masterclass
How to Stand Out With Amazing Customer Service
As a venue, there are many ways to stand out. Among those is memorable customer service. Learn how to go above and beyond in this Diageo Bar Academy Masterclass.
Authors: Barmetrix trainer, Sean Finter
Estimated watch time: 1 hour 10 minutes
Make Your Bar Memorable
Often, what customers remember most about your venue isn’t necessarily your quality drinks but the customer service you provide them. Learn how to offer incomparable customer service that keeps guests coming back in this Masterclass hosted by Barmetrix trainer Sean Finter.
Explore the do’s and don’ts of top customer service as you learn how to deliver special VIP bottle services. Watch now to uncover the common pitfalls to avoid complaints and find out ways to keep your staff confident and motivated to perform at a high level.
Key Learning Outcomes
- What makes good customer service
- What makes a quality bartender
- Why customer service can improve your business
- How to minimize customer complaints
Watch Now
Masterclass: Standing Out with Customer Service
Masterclass Chapters
- 06:37 - 09:26 - Why Do So Many Bars and Restaurants Fail?
- 12:56 - 19:29 - Understanding Your Customers
- 21:47 - 32:34 - How to Nurture Remarkable Bartenders
- 32:36 - 44:55 - A Proven System for Amazing Hospitality
Customer Service Checklist
Review all the critical touchpoints within your venue that contribute to a good customer experience and learn how to provide a perfect experience for your guest. Download this tool now to better implement outstanding customer service.