CUSTOMER SERVICE

Articles and Online Training

Access a wide range of articles and online courses to enhance your customer service skills and help you create a welcoming and safe space for your guests. 

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  • A Bartender Guide to Infusion

    A Bartender Guide to Infusion

    Infusion has transitioned into bartending, producing innovative flavor combinations. Learn how to enhance your cocktail creation with this technique.

  • A Bartending Guide to Blenders

    A Bartending Guide to Blenders

    The electric blender transformed how cocktails were made. Find out the history, styles, and best practices for using the blender to make standout cocktails your guests will love.

  • A Bartending Guide to Glassware

    A Bartending Guide to Glassware

    Glassware is a staple in any bar and an important part of elevating the customer experience. Take a deeper dive into the world of drinking glasses.

  • A Guide to Bar Safety & Risk Management

    A Guide to Bar Safety & Risk Management

    Bar venues face various types of risks that can impact operations, reputation, and profitability. Learn how to manage these risks in your venue.

  • A Guide to Carbonation in Cocktails

    A Guide to Carbonation in Cocktails

    Carbonating cocktails can enhance guests sensory experience of drinks. Discover how to achieve optimal carbonation in your cocktails.

  • A Guide to Cocktail Aging

    A Guide to Cocktail Aging

    A growing bar trend is teaching enthusiasts the value of patience: cocktail aging. Find out its allure and how it will enhance your cocktail making.

  • A Guide to Cocktail Clarification

    A Guide to Cocktail Clarification

    Cocktail clarification has become a quest for many mixologists. Explore this technique and the best tools for clarified cocktails.

  • A Guide to Ice Cutting and Carving

    A Guide to Ice Cutting and Carving

    Explore the captivating world of ice cutting and carving in drinks making and discover how this Japanese legacy can unlock unparalleled cocktail craftsmanship.

  • A Guide to Responsible Alcohol Consumption

    A Guide to Responsible Alcohol Consumption

    As a bar professional it’s especially important to be alcohol aware. Learn about responsible alcohol consumption and how it can have an impact on health, safety, and social wellbeing. 

  • An Essential Guide to Cocktail Garnishes

      An Essential Guide to Cocktail Garnishes

    Explore the art of cocktail garnishing, from citrus twists to edible flowers, and learn how perfectly executing garnishes can elevate the appearance, aroma, and flavor of your cocktails.

  • Cocktail Shakers

    Cocktail Shakers

    Shaking a cocktail is probably the most iconic and the most essential, bartending technique. Learn more about the different styles of cocktail shakers and some tips on how to use a cocktail shaker effectively.

  • Cocktail Strainers

    Cocktail Strainers

    Using a cocktail strainer correctly is vital to achieving a visually appealing and well-balanced cocktail. Learn more about the history of the tool and best practices for using cocktail strainers when making drinks.

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