CUSTOMER SERVICE

Articles and Online Training

Access a wide range of articles and online courses to enhance your customer service skills and help you create a welcoming and safe space for your guests. 

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  • Jigger

    Jigger

    The jigger has played a vital role in the world of mixology, helping to deliver precision and consistency. Explore the jigger's history and usage to understand more about its contribution to the art of cocktails.

  • Mastering Pouring and Cutting Techniques

    Mastering Pouring and Cutting Techniques

    Unlock the secrets of perfect pouring and cutting techniques in bartending and delight your customers with consistent, high-quality drinks.

  • Mastering the Art of Cocktail Shaking

    Mastering the Art of Cocktail Shaking

    Unlock the secrets of perfect cocktail shaking with expert insights, foundational techniques and advanced styles to elevate your cocktail-making game.

  • Mixing Glasses

    Mixing Glasses

    A mixing glass is a key piece of equipment for any stirred drink, especially classic such as a Manhattan or a Martini. Discover more about the history of this essential tool, its various forms, and the nuances that define its use.

  • Money Saving Tips for Bartenders

    Money Saving Tips for Bartenders

    Learn tips for saving money as a bartender in this short video from Timi Merriman-Johnson, host of The Mr MoneyJar Podcast.

  • Practice Responsible Serving Like A Pro

    Practice Responsible Serving Like a Pro

    Creating a fun, vibrant yet safe space for guests should be top of every bar’s agenda. Learn how to spot the signs of intoxication and promote responsible serving in your bar. 

  • Premiumization

    Premiumization

    Premiumization in the hospitality industry is all about quality. Find out more about how to upsell premium cocktails and how to create quality experiences for customers.

  • Spherification: The Culinary Art of Capturing Liquids

    Spherification: The Culinary Art of Capturing Liquids

    Spherification and reverse spherification techniques are really revolutionizing cocktail making. Learn tips and techniques to introduce this in your bar.

  • The Art of Building Cocktails Directly in the Glass

    The Art of Building Cocktails Directly in the Glass

    Dive into the world of the built cocktail with tips and technique essentials and learn how to make drinks like a Whisky Highball directly in the glass.

  • The Art of Layering in Cocktails

    The Art of Layering in Cocktails

    Discover the advanced bartending art of layering and learn how to craft visually beautiful and delicious serves.

  • The Bar Spoon

    The Bar Spoon

    The bar spoon is a versatile tool that has come to represent the craft and skill of bartending. Learn more about the range of uses and styles to suit the personal of this essential bar tool.

  • The Benefits of Brilliant Batching

    The benefits of brilliant batching

    Batching cocktails is a tried and tested way for bar operators to deliver consistent cocktails quickly, reducing stress on staff and wait times for guests, and enabling you to serve more people more cocktails, more often. There are a wide variety of different options for batching to suit different styles of service.

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