CUSTOMER SERVICE

Articles and Online Training

Access a wide range of articles and online courses to enhance your customer service skills and help you create a welcoming and safe space for your guests. 

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  • Mastering Pouring and Cutting Techniques

    Mastering Pouring and Cutting Techniques

    Unlock the secrets of perfect pouring and cutting techniques in bartending and delight your customers with consistent, high-quality drinks.

  • Mastering the Art of Cocktail Shaking

    Mastering the Art of Cocktail Shaking

    Unlock the secrets of perfect cocktail shaking with expert insights, foundational techniques and advanced styles to elevate your cocktail-making game.

  • Mixing Glasses

    Mixing Glasses

    A mixing glass is a key piece of equipment for any stirred drink, especially classic such as a Manhattan or a Martini. Discover more about the history of this essential tool, its various forms, and the nuances that define its use.

  • Practice Responsible Serving Like A Pro

    Practice Responsible Serving Like a Pro

    Creating a fun, vibrant yet safe space for guests should be top of every bar’s agenda. Learn how to spot the signs of intoxication and promote responsible serving in your bar. 

  • Premiumization

    Premiumization

    Premiumization in the hospitality industry is all about quality. Find out more about how to upsell premium cocktails and how to create quality experiences for customers.

  • Essential Bar Skills - Speed and Efficiency

    Speed and Efficiency

     Mastering speed and efficiency will help you serve perfect drinks and deliver great service to your guests. By implementing operational principles such as the ‘two-step’ rule, you'll be sure to increase speed and efficiency, leading to happier customers who want to return time and again.

  • Spherification: The Culinary Art of Capturing Liquids

    Spherification: The Culinary Art of Capturing Liquids

    Spherification and reverse spherification techniques are really revolutionizing cocktail making. Learn tips and techniques to introduce this in your bar.

  • The Art of Building Cocktails Directly in the Glass

    The Art of Building Cocktails Directly in the Glass

    Dive into the world of the built cocktail with tips and technique essentials and learn how to make drinks like a Whisky Highball directly in the glass.

  • The Art of Layering in Cocktails

    The Art of Layering in Cocktails

    Discover the advanced bartending art of layering and learn how to craft visually beautiful and delicious serves.

  • The Bar Spoon

    The Bar Spoon

    The bar spoon is a versatile tool that has come to represent the craft and skill of bartending. Learn more about the range of uses and styles to suit the personal of this essential bar tool.

  • The Essential Guide to Speed Pourers

    The Essential Guide to Speed Pourers

    The speed pourer ensures a drink is prepared with speed and accuracy. Learn more about this important gadget and the role it plays in the hospitality industry.

  • The Rise of Rotary Evaporators in Cocktail Making

    The Rise of Rotary Evaporators in Cocktail Making

    Discover how bartenders are using cutting-edge rotovaps to elevate cocktails, extract unique flavors, and push the boundaries of traditional drink-making.

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