CUSTOMER SERVICE
Articles and Online Training
Access a wide range of articles and online courses to enhance your customer service skills and help you create a welcoming and safe space for your guests.
Customer Complaints and Service Recovery
Handling complaints effectively can make or break a business. These situations will always arise in the course of business but if they are handled with empathy, understanding, and genuine attempts to resolve the matter, we may be able to turn their experience around and learn for the future.
Speed and Efficiency
Mastering speed and efficiency will help you serve perfect drinks and deliver great service to your guests. By implementing operational principles such as the ‘two-step’ rule, you'll be sure to increase speed and efficiency, leading to happier customers who want to return time and again.
Essential Bar Skills: Opening and Closing Procedures
Opening and closing procedures will ensure a consistent bar setup that allows servers to get much faster and more efficiently. These checklists not only ensure your team can operate efficiently, but also allow them to spend more time creating incredible guest experiences.