Customer Complaints and Service Recovery

 Handling complaints effectively can make or break a business. These situations will always arise in the course of business but if they are handled with empathy, understanding, and genuine attempts to resolve the matter, we may be able to turn their experience around and learn for the future.

Designing The Remarkable: Curating the Guest Journey and Experience

As hospitality operators, we’re not in the food or drinks business but the experience business.

Essential Bar Skills: Communication

The art of great hospitality lies in great communication. By mastering both verbal and non-verbal communication, you can deliver truly memorable hospitality and create an environment where guests feel welcome, respected and at ease.

Essential Bar Skills: Opening and Closing Procedures

Opening and closing procedures will ensure a consistent bar setup that allows servers to get much faster and more efficiently. These checklists not only ensure your team can operate efficiently, but also allow them to spend more time creating incredible guest experiences.

Essential Bar Skills: Recommending and Upselling

Recommendations and upselling are useful tools to help you elevate and enhance the guest experience whilst demonstrating your professionalism, expertise and passion for your craft.

Essential Bar Skills: Cultivating Guest Loyalty

Cultivating guest loyalty is fundamental to keeping a venue alive. Embracing key techniques to deliver on your venue’s brand promises and enhance the experience of each guest should be a key focus for all bar professionals.

Garnish Dehydration: Elevating Cocktail Presentation

Garnish can add flavor nuances and aesthetics that capture the drinker's attention. Elevate your garnish further using the art of dehydration.

HOW TO MAKE SYRUPS AND CORDIALS FOR YOUR COCKTAILS

Discover how to make your own syrups and cordials using herbs, spices, and fruits to infuse depth and flavor into your craft cocktails.

How to Craft the Perfect Blended Drinks

Elevate your bartending skills with blending techniques, tips, and best practices to help you craft smooth and sensational blended cocktails. 

How to retain a dream bar team

Reducing staff turnover is key for hospitality businesses. Improving staff retention will reduce your recruitment costs and increase return on investment in training, while a happier team will deliver more for your guests and your business.

Introducing food in your venue

Introducing food in your bar can boost sales and create better experiences. Learn how to start offering food in your venue, including how to create a standout food menu.

Jigger

The jigger has played a vital role in the world of mixology, helping to deliver precision and consistency. Explore the jigger's history and usage to understand more about its contribution to the art of cocktails.