CUSTOMER SERVICE

Articles and Online Training

Access a wide range of articles and online courses to enhance your customer service skills and help you create a welcoming and safe space for your guests. 

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  • The Essential Guide to Speed Pourers

    The Essential Guide to Speed Pourers

    The speed pourer ensures a drink is prepared with speed and accuracy. Learn more about this important gadget and the role it plays in the hospitality industry.

  • The Rise of Rotary Evaporators in Cocktail Making

    The Rise of Rotary Evaporators in Cocktail Making

    Discover how bartenders are using cutting-edge rotovaps to elevate cocktails, extract unique flavors, and push the boundaries of traditional drink-making.

  • The Subtle Art of Cocktail Stirring

    The Subtle Art of Cocktail Stirring

    Stir your way to cocktail-making perfection with style tips, tools, and techniques to help you master the subtle art of stirring.

  • The Ultimate Guide to Creating a Positive Work Environment

    The Ultimate Guide to Creating a Positive Work Environment

    Creating a safe and inclusive space in your bar venue will only encourage a better work environment for all. Find out how to implement best practices to ensure this.

  • The Ultimate Guide to Essential Service Skills

    The Ultimate Guide to Essential Service Skills

    Essential service skills are crucial in any bar as they form the foundation of a positive customer experience and contribute to the overall success of any venue. Discover how to implement the best service using this Ultimate Guide to Essential Service Skills.

  • Using Dry Ice and Liquid Nitrogen in Cocktails

    Using Dry Ice and Liquid Nitrogen in Cocktails

    Explore the use of dry ice and liquid nitrogen in your cocktails, learn applications, and understand how to use these ethereal elements safely to wow your guests.

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