CUSTOMER SERVICE

Articles and Online Training

Access a wide range of articles and online courses to enhance your customer service skills and help you create a welcoming and safe space for your guests. 

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  • The Ultimate Guide to Creating a Positive Work Environment

    The Ultimate Guide to Creating a Positive Work Environment

    Creating a safe and inclusive space in your bar venue will only encourage a better work environment for all. Find out how to implement best practices to ensure this.

  • The Ultimate Guide to Essential Service Skills

    The Ultimate Guide to Essential Service Skills

    Essential service skills are crucial in any bar as they form the foundation of a positive customer experience and contribute to the overall success of any venue. Discover how to implement the best service using this Ultimate Guide to Essential Service Skills.

  • The Benefits of Brilliant Batching

    The benefits of brilliant batching

    Batching cocktails is a tried and tested way for bar operators to deliver consistent cocktails quickly, reducing stress on staff and wait times for guests, and enabling you to serve more people more cocktails, more often. There are a wide variety of different options for batching to suit different styles of service.

  • Using Dry Ice and Liquid Nitrogen in Cocktails

    Using Dry Ice and Liquid Nitrogen in Cocktails

    Explore the use of dry ice and liquid nitrogen in your cocktails, learn applications, and understand how to use these ethereal elements safely to wow your guests.

  • An Essential Guide to Cocktail Garnishes

      An Essential Guide to Cocktail Garnishes

    Explore the art of cocktail garnishing, from citrus twists to edible flowers, and learn how perfectly executing garnishes can elevate the appearance, aroma, and flavor of your cocktails.

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